What to do when you have a gas leak

If you suspect a gas leak in or around your home, Cheap N Reliable Plumbing has provided you with the steps below for what to do. With natural gas not having its own smell, gas companies add a chemical to make gas a distinctive odour, like rotten eggs. If you smell this odour, it’s an indication that you’ve got gas leaking from somewhere. Take a look below…

Gas leaks outside of your home

  • Leave the area of the gas leak and distance yourself and your family from the source of the odour.
  • Do not start or move powered equipment.
    Call the gas faults and emergencies to report the gas leak. The details are:
    Phone 133 466 – 8.00am to 6.00pm AEST Monday to Friday
    Outside these hours, call the following 24-hour emergency services:
    – Multinet 132 691
    – AusNet Services 136 707
    – Australian Gas Networks Limited 1800 676 300
    Then call your gas company to report the leak. Place all calls in another location away from the suspected leak.
  • Stay away from the area with the leak.

Gas leaks inside of your home

  • Immediately leave the home or business with the gas leak and distance yourself once outside away from the odour.
  • Extinguish all flames and cigarettes
  • Don’t operate electrical appliances as they may create a spark
  • Turn off gas appliances and ensure the pilot lights are out
  • If safe to do so, open windows and doors to reduce the chance of a gas build-up.
  • Call the gas faults and emergencies to report the gas leak. The details are:
    Phone 133 466 – 8.00am to 6.00pm AEST Monday to Friday
    Outside these hours, call the following 24-hour emergency services:
    – Multinet 132 691
    – AusNet Services 136 707
    – Australian Gas Networks Limited 1800 676 300
    Then call your gas company to report the leak. Place all calls in another location away from the suspected leak.
  • Stay away from the area with the leak.